vtiger CRM is an Open Source CRM software mainly for small and medium businesses. vtiger CRM is built over proven, fast, and reliable LAMP/WAMP (Linux/Windows, Apache, MySQL, and PHP) technologies and other open source projects.
vtiger CRM leverages the benefits of Open Source software and adds more value to the end-users by providing many enterprise features, such as sales force automation, customer support & service, marketing automation, inventory management, multiple database support, security management, product customization, calendaring, E-mail integration, add-ons and others.
vtiger CRM software installation is very simple as all the necessary software, such as Apache, MySQL, and PHP are integrated and executables are made available both for Windows and Linux (RedHat, Debian, SuSe, Fedora, and Mandrake) operating systems in SourceForge.net. You need not concern too much about setting up database, Web server and other software.
vtiger CRM also provides, enterprise grade business productivity enhancement add-ons, vtiger Customer Portal, vtiger Outlook Plug-in for Microsoft® Outlook® users, vtiger Office Plug-in for Microsoft® Word® users and vtiger Thunderbird Extension for Mozilla/Thunderbird users. All these add-ons are part of the vtiger CRM Open Source project in SourceForge.net
Features
Sales Force Automation
vtiger CRM provides Lead Management, Opportunity Management, Account & Contact Management, Reports & Dashboards specifically useful for your organization's sales team. You can also use other sales force automation-related modules, such as Activity Management (including Calendaring), Product Management, Inventory Management, File Attachments and others.
Customer Support & Services
vtiger CRM provides Ticket Management, Knowledge Base, E-mail Notifications specifically useful for your organization's customer support team. You can also use other customer support-related modules, such as Activity Management (including Calendaring), Contact Management, Product Management, File Attachments and others.
Marketing Automation
vtiger CRM provides Lead Management, Mailing Lists, E-mail/Mail Merge templates, Product Management, specifically useful for your organization's marketing team. You can also use other marketing-related modules, such as Activity Management (including Calendaring), Contact Management, File Attachments and others.
Inventory Management
vtiger CRM provides Products, Price Books, Vendors, Quotes, Purchase Orders, Sales Orders, and Invoices specifically useful for integrating your organization's sales, inventory, and accounting processes and enhance the sales effectiveness. You can also use other related features, such as Activity Management (including Calendaring), Account & Contact Management, Opportunity Management, File Attachments and others.
Microsoft Outlook Integration
Open Source enterprise-grade business productivity enhancement add-on, vtiger Outlook Plug-in for Microsoft® Outlook® users enhances the user experience by reducing the unnecessary duplication of work while communicating with customers.
Microsoft Office Integration
Open Source enterprise-grade business productivity enhancement add-on, vtiger Office Plug-in for Microsoft® Word® users enhances the user experience with vtiger CRM by reducing the unnecessary duplication of work while creating form letters, address labels, envelopes or catalogs.
Thunderbird/Mozilla Integration
Open Source enterprise-grade business productivity enhancement add-on, vtiger Thunderbird Extension for Thunderbird/Mozilla E-mail client users enhances the user experience with vtiger CRM by reducing the unnecessary duplication of work while communicating with customers.
Customer Self Service Portal
The vtiger Customer Portal add-on extends the power of vtiger CRM to your corporate Web site and streamline customer support & service processes. Using vtiger Customer Portal you can integrate your corporate Web site with your overall CRM strategy. With vtiger Customer Portal you can provide round-the-clock self-service capability to your customers so they can get solutions as quickly as possible and reduce the expenditure on your customer service centers.
The vtiger CRM provides a complete integration between pre-sales, post-sales, procurement, fulfillment and other business processes within your organization.
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