Sugar CRM Features :
Sugar Open Source enables sales, marketing, and support organizations to manage their customer interactions more efficiently and profitably and is intended for both large and small companies worldwide. Platform agnostic, Sugar Open Source is the least complex, most portable, and most cost-efficient customer relationship management (CRM) solution. Natively built on the LAMP (Linux, Apache, MySQL and PHP) stack, Sugar Open Source can be deployed in virtually any environment.
Sugar Enterprise furthers the high standards set by the open source community around the world. Unlike most proprietary CRM offerings, Sugar Enterprise is natively built on the pure Open Source LAMPS platform: Linux or Windows, Apache or IIS, MySQL, PHP, and SugarCRM.
SugarCRM makes sweet open source CRM applications : Customer Relationship Management (CRM) applications are well understood. Their functional components are straight forward, the technology sound and mature, and the benefits of successful deployments clearly generate value for organizations - large and small. So why are these applications so expensive to buy or rent? Why are there so few choices on the market for companies to consider ?
The reason there are so few CRM vendors is not because it's costly to build great CRM applications, but because of the costs required to market and sell CRM applications. Take a look at the financials of any of the established CRM players, both hosted and on-premise. What you will see is that less than 15% of a CRM vendor's revenue is applied to product development and easily 50-70% of revenue is allocated to sales and marketing expenditures. This has been the norm for traditional software companies, but is it the right model for today ?
There is a perception today that if you host or rent your CRM application you will save money over time. The marketing engines of the leading hosting vendors have done an outstanding job selling folks on this premise. It is completely false.
Renting a proprietary hosted CRM application at $50-100 per user per month over a three year period far exceeds the cost of running an open source based CRM application. With a stock Linux server you can be up and running with SugarCRM in less than 15 minutes - installation is that easy and SugarCRM is far more flexible and extendable than anything you can rent from a hosted CRM provider.
Recently there have been a number of industry analysts quoted saying "the enterprise applications industry is dead". We believe they are right. Modern open source based software companies are built on business models that are much more efficient and cost effective in building software, distributing software and acquiring customers. They spend far less on marketing and sales and far more on engineering and quality. Since the open source project is such an effective marketing mechanism, open source companies can keep their sales and marketing costs low.
Providing application source code is a good thing. Gone are the days of 'custom demos' by trained sales consultants or "Model T" application trials from hosting providers. At SugarCRM, our source code is available to all. Our bug lists are published, our feature roadmap laid out, our quality assurance testing shared with real customers - in real time. Download SugarCRM today. Install it, run it for free, build new components, interact with other Sugar enthusiasts and the Sugar team on the forums.
We look forward to you joining the SugarCRM Community and becoming a part of the new way of building and delivering the best software for running your business. :- The SugarCRM open source team.
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